Cancellations
Cancellation policy
Three windows, by booking type, and no small print beyond what is on this page.
| Booking type | Free cancellation until | After that |
|---|---|---|
| Sedan or SUV transfer, including airport | 24 hours before pickup | Full fare |
| Sprinter or stretch limousine transfer | 72 hours before pickup | Full fare |
| Hourly booking, any vehicle | 72 hours before start | The booked minimum hours |
| Daily or weekly private chauffeur | 7 days before the first day | The first day's rate |
| Weddings, proms, New Year's Eve, World Cup match days, multi-vehicle bookings | 30 days before the date | The deposit; the balance is not charged |
| Intercity runs over four hours, affiliate cities abroad | 72 hours before pickup | Full fare |
Changes
Changing the time, the address or the vehicle is free inside the same windows, subject to availability. Moving a wedding or prom date is treated as a new booking and the deposit transfers if the new date is available.
No-shows
Airport pickups are not no-shows until the free waiting window has passed and the desk has been unable to reach you by phone or text. Address pickups are held for thirty minutes with the same attempts to reach you. After that, the full fare applies.
Waiting time
Beyond the free window, waiting is charged in fifteen-minute steps at the hourly rate for the vehicle class. If you tell the desk you are running late, the chauffeur waits for as long as you need.
Weather and road closures
If we cannot reach you safely because of weather or a closure, the desk tells you as early as it knows and the fare is refunded in full. If the airline cancels your flight, tell us and the transfer is refunded or moved without charge.
How to cancel
The link in the confirmation email, the reservation line at any hour, or an email to support@blackcarlivery.services. The time the desk receives the cancellation is the time that counts. Refunds reach the original card within five business days.