Privacy policy

What we collect

When you book: your name, phone number, email address, pickup and destination addresses, flight or event details, passenger count, and payment details processed by the booking engine's card processor, which we never see in full. When you enquire: whatever you put in the form or the email. When you call: the number you called from and notes of the booking. Chauffeurs see the name, phone number, addresses and timings for the jobs assigned to them and nothing else.

Why

To perform the journey, to reach you about it, to invoice accounts, to answer enquiries, and to meet the record-keeping requirements of the City of Toronto vehicle-for-hire bylaw. We do not sell personal information and we do not use it for marketing unless you have asked to hear from us.

Who else sees it

The booking engine provider (yourwebbooker.com), which hosts the reservation form and processes card payments under its own privacy terms. Affiliate operators, for journeys outside our own fleet's area, who receive the passenger name, phone number, addresses and timings for that journey only. The travel desk partner (BookingWorldwide.net) only if you choose to book travel there, under its own terms. Nobody else, except where the law requires it.

Analytics and chat

The site uses Google Analytics 4 to count visits and understand which pages are used; it sets cookies and records pages viewed, outbound clicks and booking-form views without identifying you by name. The live chat is provided by Tawk.to, which stores the conversation and any details you type into it under its own privacy policy. Neither tool receives your booking details.

How long

Booking records are kept for seven years to meet tax and bylaw record-keeping requirements. Enquiries that do not become bookings are deleted after twelve months. Chat transcripts follow Tawk.to's retention settings.

Your rights

Under Canada's Personal Information Protection and Electronic Documents Act you may ask what we hold about you, ask for it to be corrected, and ask for it to be deleted where we are not required to keep it. Write to support@blackcarlivery.services; we reply within thirty days.

Security

Booking data is held in the booking engine and in our dispatch system, both access-controlled and encrypted in transit. Enquiry emails and form submissions are held in the company mailbox. Chauffeurs access job details through the dispatch app on company-managed devices.

Changes

This policy is dated September 2026 and is updated on this page when anything above changes.