Payments
Payments, and what the fare includes
A fixed fare should be exactly that. This page says what is inside the number, how it is paid, and when a deposit applies.
Inside every fare
The chauffeur, the vehicle, fuel, standard gratuity, Wi-Fi and water, and, on airport work, the free waiting window measured from touchdown. Tolls on the 407 and airport access fees are built into any transfer that uses them. Tolls and parking incurred on your instruction during an hourly booking are passed through at cost and itemised on the receipt. Ontario HST is shown separately at checkout.
Cards online
Visa, Mastercard and American Express through the booker. The card is charged at booking for transfers and hourly reservations, and the receipt is emailed immediately. Extensions on the day are charged to the same card afterwards and itemised.
Deposits
Weddings, proms, New Year's Eve, FIFA World Cup 2026 match days and any booking of two or more vehicles are confirmed with a deposit of half the quoted fare. It can be paid by card or by e-transfer. The balance is charged to the card on file the day before the event. Deposits become non-refundable 30 days before the date, as set out in the cancellation policy.
Corporate and livery accounts
Approved accounts are invoiced monthly on thirty-day terms with a PDF statement and a CSV itemised by traveller, date, route, vehicle and cost centre. New accounts run on card billing while credit is set up, usually within two weeks. Purchase-order numbers and cost-centre codes are carried on every trip when you use them.
Trade and affiliate rates
Hotels, agencies, planners and other operators booking under a livery account are billed at net rates and invoice their own client as they choose. We never contact your client with pricing.
Currency
Fares are in Canadian dollars. Cards issued elsewhere are charged in Canadian dollars and converted by the issuing bank. Affiliate bookings abroad are also charged by us in Canadian dollars, so there is one receipt in one currency.
Gratuities
A standard gratuity is inside every fare and goes to the chauffeur. Anything further is at your discretion and is handed to the chauffeur in full; cash is accepted for this and for nothing else.
Refunds
Refunds for cancellations inside the policy are returned to the original card within five business days. If a vehicle failure makes you late, the fare is reduced or refunded by the desk without being asked.